Order Split Fee: Some items may be delayed due to climatic or growing habits prevent them from being harvested at the time of being offered for purchase.Orders containing products with explicitly stated delivery charges will incur charges as detailed in the individual product description.Remote areas may incur an additional Freight charge but we will notify customers individually if this is the case.
Large Items $35.00: Applies to orders containing Bare-rooted Trees, Bagged Trees, Weeping Roses, Larger items or pots/grow-bags greater than 200mm, together with other products delivered at the same time, will incur a $35.00 freight charge. Small Trees & Large Pots $25.50: Applies to orders containing Trixie Fruit Trees, Dwarf Fruit Trees, Lilac Trees, Standard and/or Patio Roses, 160mm up to a 200mm pot/grow-bags, together with other products delivered at the same time will incur a $25.50 freight charge. Roses & Larger Potted Items $16.90: Applies to orders containing bush Roses, 120mm up to 155mm pot/grow-bags, Composting Buckets, together with other products delivered at the same time will incur a $16.90 freight charge. These items are referred to as “ Basic Items“. Basic Postage $12.50: Applies to orders NOT containing Roses, 120mm and larger pots/grow-bags, Bare-rooted Trees, Composting Buckets, nor any items with individually specified delivery charges, all delivered at one time, will incur the normal $12.50 freight charge. The summary of all current delivery options is: Due to their higher freight costs, bulky or heavy products such as roses, large pots and a small number of hard goods have higher delivery charges. Our regular delivery charge for basic items is $12.50 Australia-wide, regardless of the number of items ordered. We do not deliver outside Australia but happily deliver orders placed from overseas for Australian delivery. remote islands and Territories such as Christmas Island, Lord Howe Island, Norfolk Island, Cocos Islands, Groote Eylandt). We service virtually all areas of Australia with only those areas not serviced by these organisations being excluded (e.g. This way we can ensure your order is in transit for the shortest time possible.ĭelivery is normally via Australia Post with larger orders delivered via StarTrack Express* courier. Our team packs and dispatches each day based on the best timing of delivery service to your state. While this stock is generally sound, we recommend planting these items as soon as possible. It is also important to mention that discounted ‘end-of-season’ stock is sold on an ‘as is’ basis and is exempt from this guarantee. Once again contacting us through social media platforms may be less reliable, so we encourage you to use our email or phone number for a smoother experience. If you need to make a return, please contact our Customer Service department via email at or by phone at 1300 606 242 for authorisation before proceeding. Please also remember not to dispose of any items until you’ve spoken to us, as to be eligible for a replacement, credit, or refund, we may request photos or additional information for any item(s) in question. 
Please note that it’s important to get in touch with our customer service team within 7 days of receiving your order if you have any concerns as claims regarding arrival condition after 7 days of arrival will not be recognised. You can contact us via email at or by phone at 1300 606 242, Monday to Friday EST, contacting us through social media platforms may be less reliable, so we encourage you to use our email. On the off chance your plants get stuck in the mail or haven’t arrived in the best condition, we ask that you reach out to us promptly with any concerns or issues. Money-Back Guarantee GUARANTEE & RETURNS:Īt Garden Express, we want to ensure that you have a positive purchasing experience.
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